Returns

Returns Policy

Refunds
You can request a return within 30 days after receiving your order for unopened items you are not completely happy with. Under this change-of-mind offer, items must be undamaged, unused, sealed and in a re-sellable condition, and you should contact our Customer Service team for return instructions. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Returns requested outside our 30-day change-of-mind offer remain subject to your statutory rights.  Our 30-day change-of-mind offer does not limit your statutory rights. The customer pays return postage for change-of-mind returns; this does not affect your rights if goods are faulty or not as described. Refunds under our 30-day offer cover the product price. Where statutory cancellation rights apply, we also refund standard outbound delivery charges as required by law.

Please handle all items with care. For returns under our 30-day change-of-mind offer, items must be unused and sealed in their original packaging. This condition does not limit your statutory rights.

Incorrect goods/faulty product received
We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact hello@thryvsupplements.co.uk immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Partial Returns of a bundle

If you are partially returning a bundle, you will be refunded an amount that equates to you having paid full price on the items you have kept. For example, if you buy a bundle of 3 packs and return 2 packs, your refund will leave you paying the full non-bundle price of 1 pack plus any applicable shipping. This calculation does not limit your statutory rights.

Order Cancellation
Under the Consumer Contracts Regulations you have the right to cancel your order or any item purchased online from thryv, for a full refund.  If you have not yet received your order, please contact hello@thryvsupplements.co.uk as soon as possible to arrange a cancellation before the order is dispatched. All orders can be cancelled anytime prior to it being processed. Once an order has been processed, we may be unable to stop dispatch or amend it; this does not remove your statutory cancellation rights. All subscribing customers are notified 3 days prior to the subscription renewal so they have enough time to make any amendments. To exercise your statutory cancellation right, tell us within 14 days after receiving your order, quoting your order reference number. You then have 14 days to return the goods. Statutory exceptions, including sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, still apply. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our standard return procedures detailed above.

How to make a return

1. Email hello@thryvsupplements.co.uk to receive a product return form. The physical return address will be provided on that form

2. Package your items carefully - include your completed returns form within the package and send the package to the return address shown on the form

3. Post your returns at your nearest post office. Please remember to ask your Post Office for a posting certificate and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.

Once we have received and checked your returned product, we will issue any approved refund to your original payment method within 3–5 working days and email you confirmation. Your bank or payment provider may take additional time to show the refund. This does not affect any earlier refund deadline required by law.